Feels like i no longer have any spare time but i've pretty much just got in from work and i figured i'd update you, firstly with what i've learned at work so far and then try my hand at an SO challenge before i head to bed to start another day. (For those thinking that i go to bed pretty early, i get up at 5.30am and don't get home till at least 7.45pm, so no judging!)
So yeah, Work - so far i've pretty much been learning the ropes on the help desk, to you guys, this is listening on calls to get a feel for the standard sorts of problems that get called in as well as listening and watching the guy who's training me solve the issue.
Its pretty amazing, to me at least, the amount of none IT based stuff that gets called into an IT helpdesk, like pretty spectacular.
The second thing i've learned from the calls is that apparently since we work on a help desk, we inhabit a world of magic and unicorns and miracles because we can seemingly solve every wrong in the world :P (yes that is sarcasm lol). Sometimes things break and you've got to be patient for us to fix the issue :) that is all.
Since i seem to be digressing a great deal, i'll bullet point what i've learned to shorten this (intended) brief post.
- Getting more competent using Novell Remote Help as well as Microsoft's Remote Tool
- Learning how to escalate calls and to which department
- Standard password resets
- How to deal with unreasonable customers in a friendly way
- Learning of course how to log issues
- Been shown how to resolve standard issues
- Email resolution (We currently have a domain changeover and its messy)
- What chaos the cryptolocker virus wreaks on a system when supposedly smart people fall victim to spam emails
- Finally - how to restore files that have been backed up on a server
My list stored on the work computer -
All little things but the little things collate to one big progress (one day at least :) )
And certainly loads of other things but currently my mind is blanking and i will add them in tomorrow on my lunch break because i have a list at work that on hindsight i should probably backup.
Some hypocritical advice at you right now minions! ALWAYS BACK YOUR STUFF UP
and if you don't already, back up your backup because hardware can fail
I personally use onedrive but there are plenty out there such as:
- One Drive
- Dropbox
- Google Drive
- Mega Upload
- Spideroak (For the security Concious)
No comments:
Post a Comment